s333 Terms and Conditions

s333 is an online gaming platform operated for users in Bangladesh. The terms and conditions below ("Terms") form a legally binding agreement between s333 and the user of its platform ("User" or "you").

1.1 Formation of Agreement

By accessing the s333 website or app, creating an account, or using any service, you confirm that:

• You have read and understood these terms in full.
• You are legally capable of accepting these terms and agree to them.
• You are 21 years of age or older.
• You are not located in any country or region where online gaming is completely prohibited.
• You intend to game responsibly, for yourself and with regard to others.

1.2 Scope of Terms

These terms apply to all products and services of s333, including slot games, live casino, cricket betting, fishing games, crash games and all other gaming categories. If any part of these terms is unacceptable to you, please refrain from using our platform.

To enjoy all gaming features on s333, you must create a personal account. The following conditions apply to account registration:

2.1 Registration Process

• Each person may create only one account. If a single person holds multiple accounts, they may be closed at any time and any funds held may be forfeited.
• All information provided at the time of registration must be truthful, accurate and complete. Providing false information may result in immediate account closure.
• Your account password and login details must be kept completely confidential. You must not allow anyone else to use your account.
• Any unauthorised access to your account must be reported to s333 immediately.
• After account creation, a copy of your national ID card or passport may be requested for identity verification.

2.2 Account Responsibility

You are solely responsible for all activity conducted through your account. s333 will not be liable for any loss arising from a third party gaining access to your account, unless that issue was a direct result of s333's negligence.

3.1 Proof of Age Requirements

• At the time of account registration or at any stage thereafter, s333 may request valid proof of identity to verify your age.
• Acceptable forms of identification include: National ID Card (NID), passport, and birth registration certificate (with photo).
• Withdrawal requests may be put on hold until age verification is complete.
• If it is established that a user is under 21 years of age, their account will be closed immediately and any funds held will be settled in accordance with applicable legal provisions.

3.2 Responsibilities of Guardians

If there are minor members in the household, guardians should monitor their device and internet use and make use of parental control software. s333 works to prevent gaming by minors, but the responsibility for the safety of the user's home environment rests with the user.

4.1 Deposit Terms

• The minimum deposit amount on s333 is ৳500. Deposits below this amount are not accepted.
• Accepted payment methods are: bKash, Nagad, Rocket and bank transfer.
• Funds deposited must be sent from a payment account registered in your own name. Funds sent via a third party may be rejected.
• A successful deposit is generally credited to your account within a few minutes. If there is a delay due to a technical issue, please contact our support team.
• s333 does not charge any deposit processing fee, however your payment provider may charge separately.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Withdrawals can only be made to the same payment method used for the deposit, unless s333 approves an alternative arrangement in special circumstances.
• You may be required to complete the identity verification process before submitting a withdrawal request.
• The required wagering requirement must be met before withdrawing from bonus funds (see section 5).
• If there is suspicion of fraud or money laundering, s333 reserves the right to temporarily hold any withdrawal and conduct an investigation.

5.1 General Bonus Terms

• All bonus offers may be changed, suspended or cancelled at any time at s333's discretion.
• Each bonus has a specific validity period. Unused bonuses will be automatically removed once the period expires.
• Claiming multiple bonuses across accounts by the same person, the same household, the same device or the same IP address is strictly prohibited.
• Bonuses are provided for recreational gaming purposes only. If evidence of bonus abuse is found, the account may be suspended.

5.2 Wagering Requirements

• For the welcome bonus, the wagering requirement is 10 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must place ৳10,000 in bets before making a withdrawal.
• Only certain games may be eligible towards meeting the wagering requirement. Please see the details of the bonus offer.
• A maximum bet limit may apply while wagering. Exceeding this limit may result in the bonus being cancelled.
• Separate terms apply to VIP cashback benefits, which are detailed in the VIP section.

5.3 VIP Program

s333's VIP program has three tiers: Bronze, Silver and Gold. Bronze members receive a maximum weekly cashback of 0.4%, Silver members a maximum of 0.8%, and Gold members a maximum of 1.2% weekly cashback. A member may be promoted to a higher tier based on regular gaming activity and loyalty to the platform.

6.1 Game Fairness

All games on s333 are operated fairly and transparently. Our games are developed by world-renowned game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt and Microgaming, all of whom adhere to international standards.

6.2 Betting Limits

• Each game has its own minimum and maximum betting limits, which are displayed before the game starts.
• Additional betting limits may apply when playing in bonus mode.
• s333 reserves the right to set individual betting limits for any user.

6.3 Game Results

All game results are determined through Random Number Generator (RNG) technology. It is not possible to determine a game's outcome with certainty through any strategy or method. Gaming is a matter of chance and is not a guaranteed way to make money.

6.4 Settlement of Bets on Technical Failure

If a connection is lost or a technical error occurs during a game, the result will be determined according to the data stored on the game provider's server. In such cases, the decision of s333 will be considered final.

The following activities are strictly prohibited on the s333 platform:

7.1 Fraud and Cheating

• Playing games or placing bets using any kind of software, bot or automated system.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage.
• Using multiple accounts to claim bonus or promotion benefits.
• Operating an account using a false identity or someone else's identity.
• Using the platform for money laundering or the transaction of illegal funds.

7.2 Platform Abuse

• Harassing, threatening or behaving disrespectfully towards other users.
• Attempting to gain unauthorised access to s333's systems or attempting to breach security.
• Attempting to take advantage of clearly erroneous odds or game settings.
• Using gaming services for commercial purposes or for resale.

If evidence is found of involvement in any of the prohibited activities listed above, the account will be permanently closed, any funds held may be forfeited, and legal action will be taken if necessary.

8.1 Account Closure by s333

s333 reserves the right to suspend or permanently close your account without prior notice in the following circumstances:

• Any breach of these terms.
• Providing false or misleading information.
• Suspicion of fraud or illegal activity.
• Breach of the age limit.
• Extended periods of inactivity (generally 12 months or more).

8.2 Account Closure by the User

If you wish to close your account yourself, you may submit a request via our 24/7 live chat or by emailing [email protected]. It is your responsibility to withdraw any valid balance before the account is closed.

8.3 Self-Exclusion

As part of responsible gaming, you may request to exclude yourself from the platform for a set period of time. During self-exclusion, no gaming activity will be possible on your account. For more information, please visit our responsible gaming page.

s333 places the highest importance on the security of your personal information. Our full privacy policy is available separately on the privacy policy page. A few key points are summarised here:

9.1 Data Collection & Use

• Your personal information (name, address, ID details, etc.) is used solely to provide services and fulfill legal obligations.
• Your information is not sold to any third party.
• Information may be disclosed when required by law or upon request by a regulatory authority.

9.2 SSL Security

All data transmission on the s333 platform is protected through SSL encryption technology. Your financial transaction information is processed in accordance with the highest security standards.

10.1 Responsible Gaming Guidelines

• Set a budget for gaming based on your own financial capacity.
• Avoid placing more bets in an attempt to recover money you have lost.
• Do not game under the influence of alcohol or drugs.
• If gaming begins to have a negative impact on your daily life, family relationships, or career, take a break immediately.
• s333 offers deposit limits, session limits, and self-exclusion options. Contact us to learn more.

For more information on responsible gaming, read our Responsible Gaming Guide.

11.1 System Maintenance

The s333 platform may be temporarily unavailable due to routine maintenance. During this time, s333 will ensure the fairest possible settlement for any ongoing games or bets.

11.2 Internet Connection

s333 will not be held responsible for any disruption to the gaming experience caused by the quality of your internet connection or device issues. Ensuring a stable internet connection is the user's own responsibility.

11.3 Erroneous Game Results

If a technical error causes a clearly incorrect result to be displayed, s333 reserves the right to void that result and refund the amount staked on the relevant bet. In such cases, s333's decision is final.

• s333 provides a gaming service through its platform. Gaming outcomes are entirely random and s333 does not guarantee any specific result.
• s333 will not be held liable for any financial loss arising from a user's gaming decisions.
• s333's liability is limited for any delay or loss caused by issues with third-party payment providers.
• s333's total liability in any case will not exceed the amount of the transaction in question.
• s333 does not guarantee that the service will be uninterrupted or error-free, however every effort is made to resolve any issues promptly.

s333 reserves the right to change, amend, or update these terms at any time. The following process is followed when changes are made:

• Users will be notified of significant changes via email or through the platform.
• Updated terms will take effect from the date they are published.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• If you do not agree with the new terms, you may close your account and stop using the service.

For any questions or complaints regarding these terms or s333's services, please contact us:

14.1 Support Channels

• 24/7 Live Chat: Speak directly in Bengali through our platform.
• Email: [email protected] — responses are typically provided within business days.

14.2 Complaints Process

• When submitting a complaint, please include your account ID, the date of the issue, and a detailed description.
• s333 takes all complaints seriously and aims to provide a resolution as quickly as possible.
• Complex matters may require additional time to investigate, in which case you will be kept informed of the progress.